English is the main language of communication worldwide and as such is essential for those seeking employment in, or currently employed in hotels, restaurants, bars, cafes etc. that require interaction with tourists.

This course is designed to help learners develop the language and skills necessary for hospitality positions as bar or restaurant staff.  The course covers practical skills in speaking, listening, reading and writing as appropriate to dealing with tourists.

Why service staff should study this course:

  • your employees are more engaging, able participate in small talk with guests and make suggestions for activities etc.
  • your employees are able to feel more confident in their jobs lending to increased staff satisfaction and thus retention.
  • your guests feel they have received excellent service, often becoming repeat customers and recommending your establishment to others.

Required Level of English

This is a Level 2 course aimed at students with at least an elementary level of English.

Course Duration

This course contains 20 learning hours.

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.

Accredited by ALAP

This course is accredited to Level 2 by UK based specialist awarding organisation ALAP, Awarding Language Acquisition for Professionals.

Course Contents

  • Unit 1 – Greetings & Useful Phrases and Small Talk
  • Unit 2 – Time & Date
  • Unit 3 – Being of Assistance & Taking Reservations
  • Unit 4 – Table Types and Settings & Seating and Party Size
  • Unit 5 – Drinks & Adjectives to Describe Food and Drinks
  • Unit 6 – Food: Meals and Menus & Formal Dining Courses
  • Unit 7 – Dissatisfaction & Handling Complaints
  • Unit 8 – Money: Pricing & Payment
  • Unit 9 – Serving Lingo & Thank You and Goodbye
  • Unit 10 – Coats & Restaurant Staff