The Level 3 English for Business Communication II course focuses on teaching English for general business and social context, without a strong commercial focus.

It is aimed towards participants from a wide variety of backgrounds in business e.g. lawyers, banking professionals, secretaries, sales people etc.

Subjects include meeting and greeting, dealing with enquiries and offering advice, arranging and cancelling appointments/social engagements, travel arrangements, bookings and reservations, giving and understanding directions, restaurants and pubs and small talk.

Required Level of English

This is a Level 3 course aimed at students with at least an intermediate level of English.

Course Duration

This course contains 30 learning hours.

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.

Accredited by ALAP

This course is accredited to Level 3 by UK based specialist awarding organisation ALAP, Awarding Language Acquisition for Professionals.

Course Contents

  • Unit 1 – Meeting and Greeting
    1. Meeting and greeting colleagues

    2. Meeting and greeting clients and other professionals
  • Unit 2 – Dealing with enquiries and offering advice
    1. Managing telephone enquiries
    2. Managing email enquiries
  • Unit 3 – Arranging and cancelling appointments/social engagements
    1. Inviting others to an appointment or social engagement

    2. Accepting or declining an invitation
    3. Changing arrangements
  • Unit 4  Travel arrangements
    1. Making, changing and cancelling a reservation

    2. Problems with travel arrangements
    3. Emergency travel arrangements
  • Unit 5 – Giving and understanding directions
    1. Asking for and giving directions

    2. Getting lost
    3. Clarifying directions
  • Unit 6 – Eating out and small talk
    1. Ordering a meal or drink

    2. Making small talk
    3. Appropriate small talk topics
  • Unit 7 – Business meetings
    1. Expressing your opinion in a meeting

    2. Explaining an item in a meeting
    3. Taking notes during a meeting
  • Unit 8 – Current Affairs
    1. Discussing current affairs

    2. Avoiding or changing a topic
    3. Cross-cultural considerations when discussing personal affairs
  • Unit 9 – Technology
    1. Using technology in the office

    2. Explaining technology needs
    3. Managing technical difficulties
  • Unit 10 – Disagreements and Difficult Situations
    1. Managing internal conflict

    2. Managing conflict with clients and vendors
    3. Etiquette in the office and working with difficult individuals